Asset Management System — Privacy Policy
Overview
This Privacy Policy explains how the Asset Management System with Ticketing ("the System") collects, uses, and protects your personal information. The System is designed for internal use to manage organizational assets and support tickets. By using the System, you agree to the collection and use of information in accordance with this policy.
Information we collect
When you register and use the Asset Management System, we collect the following information:
- Account Information: Name, email address, username, password, and role/department
- Asset Data: Asset details you create, modify, or view (e.g., asset names, categories, locations, serial numbers, descriptions)
- Ticket Information: Support ticket content, including descriptions, status updates, comments, and attachments
- Usage Data: Logs of system access, actions performed, timestamps, and IP addresses
- Communication Data: Messages and notifications sent through the system
How we use your information
The information collected is used for the following purposes:
- To provide and maintain the Asset Management and Ticketing functionality
- To authenticate users and manage access controls
- To track and manage organizational assets
- To process, assign, and resolve support tickets
- To generate reports and analytics for operational improvement
- To communicate system updates, notifications, and responses
- To ensure system security and prevent unauthorized access
- To comply with legal and regulatory requirements
Data storage and access
Your data is stored securely on our servers. Access to personal information is restricted to:
- System administrators who manage the platform
- Authorized personnel who need access to perform their job functions
- Support staff who process tickets and provide assistance
All access is logged and monitored for security purposes.
Data security and retention
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Secure password hashing
- Regular security audits and monitoring
- Role-based access controls
- Regular backups and disaster recovery procedures
Data is retained as long as your account is active or as needed for operational, legal, or compliance purposes. Asset records and ticket history may be retained for archival and audit purposes even after closure.
Your rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your account (subject to retention requirements)
- Export your data in a portable format
- Object to certain data processing activities
To exercise these rights, please contact your system administrator or use the contact form.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated effective date. Users will be notified of significant changes through the system.
Contact
For questions about this Privacy Policy, data protection concerns, or to exercise your rights, please contact your system administrator or use the contact form below.